Interpersonal communication 
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"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want....
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3.2 stars
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"A how-to in becoming more understanding and considerate of others, and to find joy that comes from being seen."--
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"When you think you have the answers, you need to be asking a lot more questions-and embracing fearless curiosity. In this timely, personal guide, journalist Mónica Guzmán shows why curiosity is our best policy and how you can put it to work for you immediately, sharing practical tips from the trenches of the social, political, and cultural divides"--