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1. Crucial conversations: tools for talking when stakes are high

Book cover for "Crucial conversations"
Star rating for Crucial conversations
Author:
Grenny, Joseph
Average Rating:
3.5 stars
Formats:
Book, OverDrive eAudiobook
Description:
"Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want....